I complained about the vanishing 1806 London Bridge to HOP train and have just received this:

"Thank you for your email dated 25th October 2016 regarding the previous 18:06 service from London Bridge to Honor Oak Park. I am sorry to hear that you are unhappy with alterations made to the timetable.

We plan our services to make best use of the resources we have available and to meet the needs of our customers in the most effective way. The Train Planning team has to take into account many different factors when they compile the timetable and they include adapting the service to changing customer demand.

The timetable is reviewed frequently and although we can't accommodate all of the suggestions customers make, we will pass on your comments to our Train Planning team."

as the 1821 train is ALWAYS full to overflowing I fail to see how this addresses the problem..........."customer demand" doesn't mean anything to them as far as I can see