I've no idea - but it might be worth while starting to make notes of your journeys for a couple of weeks. One of two things will happen: either you'll have a notebook full of facts to present to Southern, or the service will miraculously improve in a kind of inverse s*d's law!
EDIT: Apparently "s * * ' s l a w" is disallowed on this website. Seems a tad harsh! My apologies if anyone is offended by me circumventing the asterisks, but I didn't really want anyone thinking I'd said something much worse!
This post was last modified: 24-09-2014 10:06 AM by Mr_Numbers.