This morning was a disgrace. Tannoy announcements telling people to ignore the information on the boards, not offering any alternative information except to get on the Overground trains which were already full. This resulted in people crowding around the doors, jostling to get on and standing over the yellow line.

I witnessed two ladies, who were train guards for a separate train company and were trying to commute into London, ask people to move behind the yellow line because the train driver would not pull out of the station. The people actually employed to do this were all stood inside the station, around the heater. This caused further delays and frustration. I appreciate things are beyond their control, but they offer little assistance. Where should complaints about this be directed to? TfL?