Pico, I'm sorry to hear that you have had an unpleasant experience with the staff. The only issue we have ever had is that sometimes some staff members are FOTB from Italy and don't have great English. There is always someone on hand with excellent English so have never had a problem with this and in fact find it part of the charm.
For the record, we have been going there ever since they opened seven years ago and have found the staff very welcoming, family friendly and attentive. They can be slow perhaps compared to London standards but this is again just like in Italy. You go with the flow and enjoy the experience. Try and change Italy, or Italians, and they bite back. Just my 2p, hope it helps.
This post was last modified: 25-08-2013 01:35 PM by lacb.