Firstly, I must apologise for the delay in sending you this letter following the meeting with John Oliver, our Acting Commercial Director last week.
We have now reviewed our operations since the gates went live and taken into account the views expressed at last week?s meeting. As a result we have decided to revise the operations at both stations as follows:
Forest Hill
As from Monday 28 July we will be providing access to both platforms while the gates are in operation between 0600 and 2000 on Mondays to Saturdays. The access point from Perry Vale onto platform 2 will have a member of staff checking and collecting tickets during these hours.
Sydenham
As from Monday 28 July we will provide access to platform 1 for all passengers with a valid ticket from 0630 to 0930 and then from 1600 to 2000 on Mondays to Fridays. There will be a member of staff present to check and collect tickets. Outside of these times during the day (0930-1600) entry and exit will still be available via buzzer entry for those requiring level access on platform 1.
I hope that this new arrangement is seen as a positive move on this issue.