I have just had a phone call from LOROL's Area Manager.

As kipya noted, there are Southern and LOROL staff at the station in the mornings. The Southern staff are there to wave off the train, but they are all supposed to be customer friendly.

She also said that they will review the ticketline status. A quick analysis of ORRs Station Usage figures shows that passenger numbers have grown by 30% since 2006 at Honor Oak and that there are 30% more passengers per gate than at Forest Hill or Sydenham. However, increasing the number of gates at Honor Oak will not be easy.

If you have any praise or citicism, you can pass it through TfL or send us a PM or an email to email@foresthillsociety.com, We will forward it to her; the more specific you can be (time, day, description) the better.