So to sum up all of you people who have season tickets, buy them on-line and leave the ticket booths to occasional travellers like myself, and so I can avoid the slow miserable one (who has been there a number of years). I particularly liked it when I got my daughter, aged seven at the time, to buy her first ever ticket and he/she was rude/blunt to her.

And it is not only stations where those dealing with the public have no people skills. Although from long experience they are in the minority so we can not get off our collective soap boxes.

BD - A first class precis of the situation