- The Official Forum for Forest Hill & Honor Oak, London SE23
Online since 2002   11,000+ members   72,000+ posts

Home | SE23 Topics | Businesses & Services | Wider Topics | Offered/Wanted/Lost/Found | About | Advertising | Contact | |
 Armstrong & Co Solicitors

Post Reply  Post Topic 
Honor Oak Park ticket office cuts
Author Message

Posts: 963
Joined: Nov 2007
Post: #1
07-01-2020 05:54 PM

From Jan 23rd, the opening hours of the ticket office at HOP will be cut severely.

Weekdays: 0645-1000.
Saturday: 0945-1145.
Sunday: CLOSED.

The vending machines will be open throughout the day.

Find all posts by this user Reply

Posts: 28
Joined: Nov 2014
Post: #2
09-01-2020 12:34 PM

Honestly. So what? I use the ticket counters less than once a year and they always look confused about what Im asking for (because its the stuff you can't buy from machines)

Find all posts by this user Reply

Posts: 361
Joined: Dec 2007
Post: #3
05-03-2020 01:44 PM

Well, that's nice for you, johnfbw. I happen to use it a lot. And it angers me that after having petitioned and been promised by tfl that the ticket office would remain a ticket office, they've gone back on it now.

I am self employed and use public transport frequently, at all hours, but not every day, rather 4-5 days out of 7, so weekly/monthly tickets don't always make sense. The ticket machines at HOP (and everywhere else I've had the misfortune to use them) are terribly unreliable. Half the time only one is in use (leading to queues), sometimes they get stuck half way through a transaction, and they are almost always slower than actually topping up or buying a weekly oyster at the ticket office.

Some of the station staff are wonderful and have been there for years. They are now forced to sit behind the glass with a 'information only' sign on display, which isn't what they're there for or want to do.

It's clearly a first step to get rid of the ticket office and many of the staff there altogether ('it's no longer used so we can close it'), to be replaced with untrained service staff with an i-pad. As friendly as they may be, the results at stations like Westminster (where I happen to get on/off the tube a lot) are confusion, queues and dissatisfaction of commuters and tourists.

Find all posts by this user Reply

Posts: 28
Joined: Nov 2014
Post: #4
08-03-2020 04:43 PM

Tinkerbell. You don't say why you use them. Having staff, no matter how nice they are isn't necessary if it is just because people don't want to use the ticket machines.
Would you be happy to subsidise them by paying an extra few pounds every time you use them to cover the extra cost you are demanding?

Find all posts by this user Reply

Posts: 361
Joined: Dec 2007
Post: #5
29-05-2020 02:49 PM

Yes I would, although I don't think they should be cut in the first place.

And, wtf, johnfbw, I am not 'demanding' extra cost, I am reminding TFL of a promise it made very recently to keep these ticket offices open!

Those ticket machines are absolutely useless. Do you actually ever use them? On a regular basis? At any given time, one is usually out of service or re-booting. The other is slow, touch screens often malfunction and it re-sets itself too fast if you don't manage to insert your card immediately. And I am neither old nor have any physical or mental disabilities, so many people might have even more problems with these machines.

It's easy enough for those who commute day in, day out, at the same time and have monthly or seasonal tickets. For everyone else, it's a rubbish customer service experience to rely on those machines. In addition, booking tickets to non-London destinations is far quicker and easier with the help of staff inside the ticket office.

Find all posts by this user Reply

Posts: 205
Joined: Nov 2007
Post: #6
30-05-2020 12:39 AM

Unfortunately, I can see that ticket offices will be even less likely to stay open due to the punitive 'bailout' imposed on Tfl.

I don't know this for a fact, just making an educated guess.

I agree, Tinkerbell, that the machines are often lacking - poor speed and intuivity for users.

Find all posts by this user Reply

Friends of Blythe Hill Fields

Possibly Related Topics ...
Topic: Author Replies: Views: Last Post
  TfL reverses decision to close Honor Oak Park ticket office hillview 5 3,837 12-05-2019 10:14 PM
Last Post: johnfbw
  TFL consultation on ticket office closures including HOP pixysunflower 0 2,262 09-10-2018 05:15 PM
Last Post: pixysunflower
  Parking ticket woes at Pearcefield Av (Sainsbury's) car park.... gbrownings 22 22,568 14-04-2014 08:59 AM
Last Post: Londondrz
  Honor Oak Post Office - Good News! Tersie 0 3,548 07-05-2008 02:44 PM
Last Post: Tersie
  Queuing for the ticket office baggydave 17 13,561 11-03-2008 02:26 PM
Last Post: brian