my view tends to be that if people don't like working with the general public, then find a job that doesn't involve working with them. I have no problem with recognising and rewarding people who do their job well and the woman at London Bridge who resolved my ticket query was one of those. Unfortunately the Forest Hill staff did not display an attitude that was anything other than, 'what is the least I can get away with.' I admit that this is only my opinion and everyone is entitled to their off days.