I have to say that my experience of the ticket staff at FH stn is at best down right rude/unhelpful. My season ticket wasn't working and although it was issued by the trainline on behalf of southern, the letter explicitly asking for any train station to issue a new ticket without causing inconvenience to the customer seemed totally lost on the customer service assistant.

and herein lies the problem, the customer service assistant, offers no service, I am a passenger not a customer and this means I have to be resigned to the fact that I will be treated as though my money means nothing. finally the whole experience was thoroughly inconvenient. In my world, poor performers don't last very long - hopefully one day southern will recognise the basic principle for rewarding people who achieve.