Last week I had a letter delivered for the same number in the next road.

I recently was told by the Forest Hill Sorting Office Manager when trying to locate a piece of mis-delivered mail that the post men/women deliver by residence number and do not read the details on the front of the envelope as "it would take too long"

It is those who sort the mail for delivery who make the errors. Unfortunately some appear to be neither literate nor numerate

The post men/women deliver what has been sorted and given to them. My experience has been that some have been very good whilst others just don't care.

Since Aaron, the last "regular" postman left we have experienced a variety of delivery staff. We had a mix of temps who took ages to do the deliveries, continually going backwards and forwards between the residences they where delivering too.

The two recent female delivery staff have generally been really good, one, Kelly I have not seen for quite some time and believe she just does parcels now.