SE19 SE20, SE23, SE26, SE27 & SW16
No water or low pressure

Last updated: 12/02 11:13

We’re sorry to customers in the Crystal Palace area who have no water or lower pressure than normal due to a burst pipe.

Our engineers have located the source of the leak and are working to restore water to customers and fix the pipe as soon as possible. We have now restored supply to 5000 customers (shown on the left of the map below).

We are also continuing to work to resolve the flooding at Crystal Palace Pumping Station, following a separate problem there yesterday which is also adding to the supply problems.

In the meantime we’re pro-actively contacting everyone in the affected area who has pre-registered with us as having special requirements, such as being medically reliant on water, so we can make sure we give them the help and support they need. We are also in the process of identifying a bottled water station in the affected area, we will update this page when we have this open.

Thank you for your patience while we fix the problem. We'll continue to update this page when we have more news. Alternatively you can sign up to receive text message updates directly. Simply click here and follow the chat with us option and follow the prompts.

IMPACTED AREA