I am afraid this is pretty typical of Lewisham. A standard form reply holding out the promise of some action. I expect in a week or so you will get a further reply along the lines of:

"Dear Sars

I have now had the opportunity of discussing this matter with my colleagues in transport/highways. They have informed me that this stretch of road does not have a higher than usual incidence of road traffic incidents. This being the case the Council is not planning any particular measures at this time.

Furthermore, you should be aware that primary responsibility for a road such as this lies with Transport for London/the Coalition Government and the Council's ability to make any changes to the current arrangements is very limited.

However, please be assured that the Mayor takes the issue of road safety very seriously and will be campagning on this issue in the forthcoming mayoral elections. Indeed if Sir Steve is re-elected he will look at improving the situation on not just this road but every road in the borough.

In the meantime thank you for raising this issue.

Yours etc..."

Of course no action will be taken today or tomorrow. The only thing that really gets our local bureaucrats moving is a bit of media publicity. Sadly you are only likely to get that in relation to a highways issue when there has been a bad accident.