Oh dear. Sounds like a very similar fraud but maybe without the parcel somehow???

Trying to sort it out seems to be a nightmare. So far our experience is:

Police say they have deligated investigation to the banks so won't take any action.

Bank (Halifax) are willing to close the bogus accounts but will take no other action.

T-Mobile closed the phone account and said they will investigate it when they have time, but they are inundated with these requests. They were as helpful as they could be.

Good luck at Lloyds! Would really appreciate hearing any further developments, and I'll post mine. I hope there won't be much more to it, but fear there will!