I've little doubt that the two main factors for TfL are (1) saving money, and (2) preventing their drivers being a target, which is inevitable if they are known to be having to carry cash with them. I suspect also, that if drivers are no longer an obvious target, buses in general will become even safer, and more welcoming.

Against these considerations, should TfL management defer to the responses from a consultation exercise? Is it possible that TfL management understand their business better than the wider public, many of whom will not actually be bus users?

Michael reasonably asks why, if they weren't going to be bound by it, they bothered in the first place, to which I can suggest (1) it may still have generated useful information for them, over and above more focused customer research they did, and (2) they may have been obliged to conduct such an exercise, being a publicly owned company.

This post was last modified: 03-02-2014 04:43 PM by Tim Lund.