I thjink that it is worth adding these contact details to nasaroc's reply Southern Customer Services PO BOX 277 Tonbridge TN9 2ZP Telephone 08451 27 29 20 Fax 08451 27 29 30 Minicom/ textphone 08451 27 29 40 Email comments@southernrailway.com Online Form: http://www.southernrailway.com/contact.php