I have to say it *****s me off when people are good enough to go to the likes of Southern to ask kindly for consideration for something and are rebuffed. Lets face it, the only reason they are doing this is to ensure that their revenue collection is up to scratch whilst spending the least amount of money to do so. I think mass protest is the way forward, I am sure Southern will get frustrated when people start pulling the emergency cord on their trains because they feel "ill".