1. Still no Oyster tickets at the ticket office. Yes, there are some alternatives (ticket machines, Oyster Ticket Stops) but not for annual travelcards (especially if you’ve got a season ticket loan from your employer and they’ve given you a travel warrant that can only be redeemed at an overground station ticket office).
2. Ticket machine screens: display colour and sun shining on the screen make it difficult to read. Maybe a contributory factor as to why so many first-time users of the machines aren’t reading the instruction to swipe their Oyster card again after they’ve put money in the machine? In any event, a very poor user-experience, especially for people unfamiliar with using the machines.
3. Lack of information, eg about station improvement work. Posters were put up about the footbridge closure but there was no mention of any of the other work (platform widening and new shelters). Giving passengers good news generates goodwill. Plus, when the footbridge finally opened I didn’t see any attempt to tell passengers – they just removed the sign in the station window that gave instructions to use the subway and left passengers to realise for themselves that the footbridge had opened. Pathetic.
4. Temporary platform signage: it’s ugly and the replacement signage had better be more attractive.