I don't feel left out anymore - got my obligatory four paragraph short note from Southern in letter form today.
They chose to replay the "passenger count....forthcoming gating strategy." card.
"Samantha Hood" offered no explanation or make any reference to the notice that offered "maintenance work" as a reason.
Poor old Samantha, Southern don't rate her efforts highly enough as a Customer Services bod to provide her with a direct telephone number or e-mail address that we can write or respond with.