Interesting...I was told by someone working for Smeg at the Grand Designs fair yesterday that the Renzo was not being sold in the UK anymore but that Italy were still stocking it.

I will try Greenwich.

I am sorry that you had so many problems with your product.

Smeg should have given you a full re-fund! They would have done if they were a good company. I just had a full refund by John Lewis for an aerobed that I had, had for two years because of a fault with the manufacturing.

Perhaps you could contact Smeg with a list of all the dates/times you had it fixed over the years - perhaps even without the product, you can still appeal?