The appointments system at Wells Park is pre booked appointments or a phone consultation with a doctor where they will book you in for an appointment with a doctor that day if they think you need to be seen, or I presume if that is what you say is needed. The problem before this system is that everyone was just saying everything was 'urgent' to get a same day appointment, even if its not. The idea was to turn some non urgent appointments onto pre-booked ones.