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BT Broadband - Forest Hill Exchange Upgrade
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jgdoherty


Posts: 373
Joined: Nov 2007
Post: #1
24-06-2011 11:10 AM

This develops into a bigger can of worms from BT Openreach.

Both BT's Home Broadband and Business Broadband checkers state that there is no proposal to offer ths service in the next six months.

Sam Knows and other sources who publish the information that Openreach distributes to the industry, show that September 2011 is Openreach's new forecast date.

Openreach's senior manager in charge of the FTTP programme as been quoted as saying December 2011 will be earliest date for phases beyond the existing trials.

None of these sources has proved to be reliable and as customers looking to make informed choices, it appears tha Openreach's inadequacies are highlighed by consistent non-delivery and programme slippages.

This incompetency is best exampled by the absence of clear and consistent information shared and disseminated by all of the customer facing BT Busines Units.

It also appears to be exascerbated by their installation team's cavalier approach to the management of the so-called programme.

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RE: BT Broadband - Forest Hill Exchange Upgrade - jgdoherty - 24-06-2011 11:10 AM