Piglet, you put forward this website as providing useful information to Jims detriment then you decide it doesn't suit you as it doesn't support your argument. Which is to be.

I have answered, Piglet, to say that that whenever I have had cause to contact Jim Dowd's office, either at Sunderland Road or at Westminster, someone usually answers and if not and I leave a message, I rarely have to wait very long before getting a call back. If I have had to call again I always received an apology for any delay in responding. Whenever I and my neighbours have contacted Jim Dowd at Westminster , for instance when our area was without a reliable electricity supply two years ago, Jim and his office staff were straight on the case and a letter went off to EDF the same day. As a result of Jims efforts EDF sent senior staff round to meet local residents and offered them hotels in case of future failure and also made firm assurances that the necessary work would be put in hand. After weeks of supply disruption and a half hearted response from EDF, Jims intervention got decent action within 24 hours. I call that highly effective. I also had reason to contact Jim at Westminster last year about disruptions to local bus services. Someone 'live' at his office answered the phone ( it definitely wasn't a corpse), took details, and called me back on my mobile within the hour having contacted the bus company in question and obtained answers.

If you and others have had an unfortunate experience then you are right to complain however have you actually done so, or just left it? Have you checked that the correspondence from you was actually received? Have you been to Jims surgeries to complain and are the actions and answers you requested of him within his power to do something about?
I am myself still waiting for responses from certain Lib Dem councillors on various matters and need to chase that but thats life, everyone has too much to do and things have to be prioritised.

If you are constantly unfortunate in getting a response from Jim Dowd s office and have chased it up, then I do think you need to consider why you continue to be unlucky...