I'm sure the TLERA do good work too but over the years everything I've seen and heard about them makes me glad I dont have to deal directly with them. There were/are probably some valid complaints by neighbours about parking, smoking staff (valid grounds for complaint if those staff are trespassing on their property that is) and some noise. But that is undermined by the scare-mongering and exaggeration in that circular. They also sound like issues that weren't significant and could probably have been addressed by talking to the owners.