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FH Library is closed
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StuartG


Posts: 68
Joined: Apr 2011
Post: #1
19-07-2022 11:01 AM

A gentle chastisement to the staff (whose good work I do appreciate very much). I walked from Sydenham to Forest Hill in the searing heat this morning to find the library closed. In the time it took me to walk up and down the stairs I encountered four others bemoaning their fruitless excursion.

I presume it was closed because of the heat. That's why I checked the website before I left to check it would be open. It said it was and still does. Could the staff please ensure any future unscheduled closures are flagged on their 'opening hours' page. It is such a simple thing to do and may reduce the wasted, uncomfortable time and frustration of the public they serve.

TIA,
Stuart

This post was last modified: 19-07-2022 11:06 AM by StuartG.

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jgdoherty


Posts: 360
Joined: Nov 2007
Post: #2
20-07-2022 01:17 PM

Sorry about the fruitless trip Stuart.

Many orgs do NOT use their Opening Hours page to highlight temporary change - even though doing so has great merit.

However, the team there did try to publicise the predicament and temporary closure.

I spotted this on Twitter and there may have been other media streams used too.

https://twitter.com/LibrarySE23/status/1...oJ_EqtzOKg

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michael


Posts: 3,228
Joined: Mar 2005
Post: #3
20-07-2022 07:07 PM

Unfortunately it is a lot harder to update a website than it is to send messages on social media.

You can follow the library on https://www.facebook.com/ForestHillLibrary or on https://twitter.com/LibrarySE23

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