I am in Perry Hill.

Early adopter of BT Fibre to the Premises (FTTP) which followed from BT's decision to alter the design architecture of the pilot scheme roll-out of fibre at Forest Hill Exchange from Fibre to the Hub (FTTH) to FTTP.

I believe it is still the case that some BT customers served by Forest Hill exchange are only offered FTTH connections in certain areas with the last few hundred metres of connection from the hubs being made over existing copper and aluminium wire.

Engaged in test programme with extra kit in home to enable BT to fine tune and test fibre install.

Reliability and available up-time have been consistently good.

Throughput speeds, however, have not matched published figures. In fact I would go so far as to suggest that BT has re-adopted the once banned "up to xxx Mbps" terminology in their lead commentaries but contracts in which BT are mandated to state what the actual delivery speed will be are often set at circa 50% of the headline speed.

For example, I am currently on what appears to be a competitive offer for 900Mbps service. My contract stipulates the minimum performance threshold to be set at 450Mbps. I rarely see measured performance at over 550 Mbps.

Having said that, the throughput delivers a service that meets my requirements for about 85% of the time with rare periods where I am delayed by the dreaded buffering cycle.

Weirdly in the run up to the latest upgrade, occasional testing sometimes showed results between 2 and 5 Gbps being available for short periods. That level of delivery went unexplained and was not maintained.

Thinking that I may take up the issue of BT's misuse of the "up to xxx Mbps" terminology with the regulator. I recall that Ofcom had expressly banned its use in advertising and contracts and it escapes me how and why BT are using it once more.