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Low water pressure
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samuelsen


Posts: 255
Joined: Feb 2016
Post: #1
17-03-2020 09:35 PM

Low water pressure - SE23 3, anyone else having the same experience?

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samuelsen


Posts: 255
Joined: Feb 2016
Post: #2
18-03-2020 08:55 AM

Anyone else still have no water?

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bonobo


Posts: 51
Joined: Mar 2013
Post: #3
18-03-2020 09:33 AM

Yes it was late last night and this morning. Seem now back to normal.
I am on Devonshire road

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hoarsewhisperer


Posts: 9
Joined: Nov 2015
Post: #4
18-03-2020 09:51 AM

Seems to be throughout FH - van and men working outside Sainsburys on London Road.


https://www2.thameswater.co.uk/network-l...t-17032020

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johnfbw


Posts: 26
Joined: Nov 2014
Post: #5
18-03-2020 10:00 AM

Yet another leak. Barely a week goes by without a visit from Thames water

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samuelsen


Posts: 255
Joined: Feb 2016
Post: #6
18-03-2020 10:19 AM

Thames Water message @ 05.31am, 18/03/2020

"Your water supply should soon be back to normal as we have now finished our repair. We are sorry for the disruption this has caused" - Yeah right, still no water

Thames Water message @ 10.02am, 18/03/2020

"We are aware that there is a problem in your area and we are still working to get this complex repair completed as soon as we can"

So which text message is truthful? Thames Water, just be open and transparent!!!!

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pixysunflower


Posts: 51
Joined: Sep 2010
Post: #7
18-03-2020 11:37 AM

No water along HOP but 1PR area ok

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Cllr Sophie Davis
Lewisham Councillor

Posts: 15
Joined: Nov 2018
Post: #8
18-03-2020 02:08 PM

Hi all,

I have been in touch with Thames Water this morning. This is the latest update I have received. I will provide any further updates when I get them.

A burst main was reported to us overnight on London Road (SE23). Due to the complexity of the pipework in the area, where a number of pipes are in close proximity to each other, it has taken some time to identify which pipe the leak is on. This has resulted in a number of residents in the area, in particular those on high ground and in flat blocks, waking up this morning with no water or low pressure as our engineers work to isolate the offending pipework.

We have now isolated the offending pipework and our engineers are prioritising the re-routing water around our network to return supplies to people’s homes as quickly and safely as possible. If we cannot restore supplies, we will make sure bottled water is available. In the meantime in light of the current Covid-19 outbreak, there is government advice on alternatives to hand washing such as using hand sanitiser.

Our engineers are on site ready to begin the repair. During this time, a number of properties close to the burst site may be without water. Due to the configuration of the network in the area, these residents will have been in supply up until the time we isolated the offending section of pipework late this morning.

We have contacted 3 schools within the area and are providing assistance as required. Our customer representative team are in the area delivering bottled water to customers on our priority services register that are water dependant. If any residents have any concerns regarding their individual situation, they can call our customer line on 0800 316 9800, our lines are always open.

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samuelsen


Posts: 255
Joined: Feb 2016
Post: #9
18-03-2020 03:22 PM

Low pressure was happened at 21.30pm 17/3/20. Shortly afterwards the water went off and has been off since.

TW communication has been almost non existent, apart from text updates at 05.31am, 10.02am 11.45am, 13.42pm and 14.51pm that states "water supply should be back to normal as we have now finished our repair. We are sorry for the distruption this has caused." This last message is similar to the one sent by them at 05.31am which was simply not true.

Please can you take this up with Thames Water, last time this happened it lasted 48 hours, this is unacceptable, particularly with the current virus situation and all the work they did earlier this year on Lordship Lane /London Road.

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samuelsen


Posts: 255
Joined: Feb 2016
Post: #10
18-03-2020 03:34 PM

ps. Thames Water need to be held to account for their lack preparedness, poor communication and lack of transparency.

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Herbparis


Posts: 120
Joined: Jan 2008
Post: #11
18-03-2020 07:21 PM

Here we go again another failure of Thames Water as soon as they fix it taking probably over 7 days with 3 days of doing nothing and then another leak in the same area later on like they did it with the Eliot Bank/ London Road saga, it will probably take another week to fix it.

At last nice to see as least once of our councillors has woke up and smelled the coffee and responding on the forum to try and justify their purpose and salary as when I contacted them in the past about the London Road/Eliot Bank leak via E-mail and posted on this forum and others Thames Water Failure once again and not a single one bothered to reply. I agreed with Samuelsen that we need to hold Thames Waterto account as their chair is getting paid £325k (2018) per year for a two day week https://www.thisismoney.co.uk/money/mark...-week.html

That is why our water bills are sky-high and half again what I used to pay through the council rent scheme.

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Cllr Sophie Davis
Lewisham Councillor

Posts: 15
Joined: Nov 2018
Post: #12
18-03-2020 07:51 PM

Here is the latest update from Thames Water. If anyone is still experiencing issues, please let me know.

“I am pleased to confirm that we were able to complete the repair to the pipework on London Road this afternoon. Our engineers have re-configured the network and residents should see water supplies returning to their properties.

Due to the geography of the area, we are aware that a small number of properties at the highest points in the area are experiencing issues with their supplies returning. It can take some time for pressure to build within our network before properties at the highest points see their supplies return. Air locks can also occur in our pipework and that of individual properties, which need to be cleared before supplies return.

An engineer is in the area monitoring the return of supply and will remain in the area until our network is working as expected. Any resident that continues to experience issues with low water or no pressure into this evening can call our 24 hr customer line 0800 316 9800.”

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samuelsen


Posts: 255
Joined: Feb 2016
Post: #13
18-03-2020 10:16 PM

Thames Water
Customer Relations
Customer Service
PO Box 942
Swindon
SN38 1TU

Telephone: 0800 009 3902
Fax: 01793 424046

Email: Customer.Feedback@thameswater.co.uk

The Chief Exec is Steve Robertson,

Steve Robertson@thameswater.co.uk

The last time this happened was January 2019, if you are unhappy, it's time to voice your concerns to TW and hold them to account for their poor performance and failure to communicate properly with its customers.

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johnfbw


Posts: 26
Joined: Nov 2014
Post: #14
18-03-2020 10:35 PM

It was a lot more recently than that.

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