Got this from Deliveroo this evening - have suggested they email their bikers in the area to give them the heads up they are investigating so the person involved can get it fixed sooner than later - ideally someone will come up with a registration they can take immediate action - please let me know if anyone gets the reg or bike/rider description - thanks

My name is Rory and I work with the Serious Complaints team at Deliveroo.

I am very sorry for the problems that you have been experiencing.

Apologies for the delayed response. Deliveroo considers this matter an absolute priority and we have been investigating this complaint carefully and thoroughly.

When investigating issues such as these, rare as they are, Deliveroo is only able to utilise the information held on our own systems. Unfortunately. we have been unable to locate the rider involved in this incident with the identifying details available to us.

Deliveroo does hold a variety of information on our systems which we to use to record rider positions. However, the data we hold is limited by a number of practical and technical constraints and is designed to improve our logistical performance, rather than to isolate specific individuals. I apologise that we have not been able to locate the individual in question, we will continue investigating and any information you are able to provide will be helpful.

Our rider partners are able to purchase Deliveroo branded equipment whilst they are riding with us. As a result, the possession of Deliveroo branded equipment is not necessarily an indication that a person is currently associated with our company or conducting business in partnership with us. It is possible, therefore, that the individual is no longer a rider partner of ours. We take false representations of connection to our service extremely seriously and our legal team takes active steps to prevent this.

Deliveroo will continue to take all reasonable actions to ensure that no residents or communities are adversely affected by our operations. We have a team dedicated to rider operations and they are reviewing a range of potential measures to better address issues such as these. However, as our rider partners are self-employed independent suppliers these improvements are often logistically complex to implement and need to be individually rolled out over a gradual timescale to ensure that their effect is as positive as possible.

The police or the local council may be able to come to firmer conclusions regarding the identity of the individual in question. If you do wish to report this matter to the authorities, we will assist with any further investigation.