West Croydon is step-free coming from Forest Hill (platform 4, I think) and just a few paces to the tram stop.

There are steps down to platforms 1 & 3. A sign suggests that you can ask staff to let you access a ramp if you need it.

The trams do take longer from East Croydon to West Croydon because they go round the one-way system. But the trams seem to have priority over traffic and are faster than the buses.