We are just over the border in SE20 and our Virgin service is very variable. We have a square two bed flat and one of the bedrooms you pretty much can't stream TV in. Trying to use Apple TV in the living room, where the hub is doesn't always work too. They claim we need a new hub, but they've been saying that since about a year after we first got our hub, which seems pretty poor to me. They are generally more interested in trying to get us to upgrade our package than fix the problem, Well, they claim it will fix it but it sounds like it won't from this.