I wouldn't hold out too much hope. They give out dates for resolution but what that usually means is that's when they'll start looking at the problem. They finally admitted to me that an area upgrade was probably needed and that could take up to a year just to get started. This was in March this year.

I cancelled and went back to Sky. Solid broadband speeds of 36 or thereabouts and no drop off in this house of VERY heavy users. We didn't need super-fast it turned out, very few people actually do. Not that we had it very often. Will never, ever go back to Virgin.