I understand your frustration and have every sympathy for the customers and staff at Honor Oak Par, please accept our apologies for any inconvenience caused.
The ticket machine at the station is one of many across our network that have been vandalised recently and we are trying to get them fixed as soon as humanly possible at the moment I have no time frame for Honor Oak Park but please rest assured that we understand the urgency and endeavour to have to running in the next few weeks.
Thank you for taking the time to contact Southern
This sounds about as genuine as the machine who says 'I am sorry to announce that the 08:31 Southern service from this station has been cancelled - and please don't try and squeeze on the 08:45 when that comes in packed with people from Forest Hill either'.
'as fast as humanly possible' - do they really mean that? Think it would be fixed by now if they did. The problem only occurs becuase they have 1 machine when there is space for about 21!