I have heard that the area manager for HOP station, Chris Daly, does not have a timescale for when this ticket machine will be fixed and he will be at HOP station all day on Monday 29th September "to monitor the situation and take passenger questions". I suggest we make our feelings clear. Things don't happen unless we make ourselves heard
That should be interesting! He'll see a massive queue, people missing thier train, and the next one, and the next one.
I wonder what passenger questions he'll get? I can guess a few:
Q1: When is the ticket machine going to be fixed?
Q2: When is the ticket machine going to be fixed?
Q3: When is the ticket machine going to be fixed?
He'll only need to have one answer, but guess what - I bet he won't have it!
Good advice from Russ B though if you can/need to do it.