I too have been with Barclays since 1968. I have never had any real problems and have been using their Online Banking from when it started.

I used the FH branch for 40 years and always found them helpful. When we moved to Norwich in 2005 we went to the local branch to inform them of our change of address and not only were welcomed but the manager actually took us round and introduced us to the staff. Interestingly our account was left with Barclays Forest Hill. I think this is to avoid problems with transferring everything. After all it doesn't really matter where your account is as queries can be dealt with at any Branch.

I managed to sort out the problem I posted about on Saturday over the phone yesterday and our Account has been put back on the Premier Banking service. I think the Saturday problem was a 'weekend' glitch as the person I spoke to yesterday sorted it out promptly.