Thames Water
Customer Resolution
PO Box 492
Swindon
SN38 8TU


Telephone: 0800 0093965
Fax: 01793 424291
Email: Customer.Feedback@thameswater.co.uk

30 January 2015

Our Ref: 33155819

Ewelme Road

Dear Councillor Upex

I am writing further to my email and telephone message of yesterday.

I have spoken to Gary Page, our Field Operations Specialist, who has overseen the investigation into the water visible in Ewelme Road. We have completed extensive investigations into its source and can confirm it is not coming from our pipework.

We recently carried out a four hour trial shut of our main to see if there was any effect upon the water appearing in the road but there was none. We have also tested the water found in the BT chamber pits. We found no Chlorine, which would have indicated that the water came from our clean pipework, or Ammonia, which would indicate it came from our sewers. We have also checked the main in Ewelme Road and found no leaks.

In light of your concerns, Gary visited site again yesterday and checked the main again, just to ensure there were no leaks. Again he found no evidence of any leaks and we are confident that the water is naturally occurring and not from any of our assets. During this visit he did notice a blocked roadside gulley which could be contributing to the problem. Gary has reported this to Lewisham Council and they have confirmed they are arranging for their contractors to jet this clear.

We have updated the residents who had contacted us directly with our findings but Gary would be happy to meet you and the residents to explain our investigations and findings in person. He is available between 11am and 2pm any day next week. Please call me on the telephone number below and I will make the arrangements.

If you need to speak to me about this, please call me on 0800 0093965. We are open between 8am and 5pm, Monday to Friday.
Yours sincerely

Michael Flynn

Customer Resolution

To view the Thames Water quality promise leaflet, please go to http://www.thameswater.co.uk/qualitypromise