Thanks MattFH. Ours also came back at close to that time. Glad you got more sense from VM than I did.

Interesting about the speed upgrade. When I checked online it said SE23 wasn't due it until July to December 2015.

Anyhow, some warning would have been nice. I lost a day's pay as a result of not being able to work from home. Their own online service status tool didn't even seem aware that there were problems and it took the chap on the phone a couple of minutes to work out there actually was a problem.