Thanks for the info Mattfh - that's interesting actually. I'm also with VM, but haven't had any problems. I work from home so have been online pretty much all day since 7am, at the HOP end of SE23. I had a lot of problems in mid-December, though. The "by 14th January" scares me a bit, hope that doesn't mean it'll affect my line as well at some point, I pretty much rely on it working well. (have a dongle as a reserve, but not ideal)