Unfortunately, it is not as simple as when you are a freeholder. I have been a freeholder in the past, where you have control over the work that is done, when it is done, who carries it out and you are able to make design decisions. We have had terrible experiences with L&Q and, despite many months of bit piece, disruptive work and poor communication, we have ongoing issues that have not been rectified despite chasing. Further, we felt like we were project managing the project manager, despite having to pay a management fee on the works.

As a freeholder, I would have ended my contract with them and most likely not paid for the works that are below standard. I would have had other issues with the property addressed at the same time as these works. Also, I would not have let the property get into such a state in the first place.

Unfortunately, most flats are leasehold and it is not really possible to rule out purchasing properties because they are not freehold.

On a related point, I also find it shocking that L&Q have applied a blanket 'no' to requests for loft conversions, despite the shortage of affordable housing in London.

This post was last modified: 10-11-2014 05:11 PM by Cakefaced.