SE23.com - The Official Forum for Forest Hill & Honor Oak, London SE23
Online since 2002   11,000+ members   72,000+ posts

Home | SE23 Topics | Businesses & Services | Wider Topics | Offered/Wanted/Lost/Found | About SE23.com | Advertising | Contact | |
 Armstrong & Co Solicitors


Post Reply  Post Topic 
BT Infinity - Service Outage
Author Message
Swashbuckler


Posts: 22
Joined: Apr 2012
Post: #1
08-10-2014 01:27 PM

Anyone else affected by no BT Infinity service? Since 17:00 yesterday (07 Oct) there has been no service meaning that anything broadband/internet has been impossible. Phoning BT customer service offers yet more additional chocolate teapots to my collection - does anyone know if it will ever come back? States that it is an issue Forest Hill wide, is anyone else affected? GRRR

Find all posts by this user Reply
nitoda


Posts: 43
Joined: Oct 2008
Post: #2
08-10-2014 01:45 PM

We're still online in Honor Oak Park with BT Infinity. Hope yours comes back soon!

Find all posts by this user Reply
Mr_Numbers


Posts: 513
Joined: May 2012
Post: #3
08-10-2014 02:34 PM

All good in Sunderland Road. Speedtest.net showing 150mbps download speed.

Find all posts by this user Reply
robbrockley


Posts: 91
Joined: Jun 2013
Post: #4
08-10-2014 03:35 PM

All good here in borders of Brockley/Honor Oak.

Find all posts by this user Reply
SteveG85


Posts: 28
Joined: Aug 2014
Post: #5
08-10-2014 04:05 PM

We had the same issue in Forest Hill last night. Broadband still wasn't working this morning before I left for work, but the BT website claims it is now 'resolved', so hopefully should be working soon.

http://btbusiness.custhelp.com/app/servi...a_id/28356

Find all posts by this user Reply
rshdunlop


Posts: 1,111
Joined: Jun 2008
Post: #6
08-10-2014 04:18 PM

I'm on BT Infinity in Forest Hill and have had no problems at all. Which suggests that's it's a very localised problem.

Find all posts by this user Reply
Swashbuckler


Posts: 22
Joined: Apr 2012
Post: #7
08-10-2014 06:10 PM

It's back! Must have been a Devonshire Road thing only, the joys of a fledgling fibre to premises package. Posting on SE23.com evidently caused the marketing department to get involved maybe?

Find all posts by this user Reply
Jane2


Posts: 221
Joined: Jan 2007
Post: #8
08-10-2014 11:14 PM

Not with BT infinity but with Sky (although obviously BT openreach manage our line). We've had no phone service since the weekend, and they are 'looking into it'
Broadband is fine though weirdly.

TBH our phone line and broadband have been really variable for the past couple of years, sometimes the line is so crackly the phone is inaudible, broadband drops regularly, doesn't matter which provider we are with, have had various BT engineers out all say the line is fine or give different advice none of which solves it. We don't really know what to do any more. Anyone else have this problem?

Find all posts by this user Reply
clausy


Posts: 72
Joined: Mar 2014
Post: #9
10-10-2014 06:58 PM

Chocolate teapots Rofl

Waldenshaw Rd checking in: BT Infinity is fine. Wait - ignore me. You said it's back already anyway. Happy Friday.

This post was last modified: 10-10-2014 06:59 PM by clausy.

Find all posts by this user Reply

Friends of Blythe Hill Fields


Possibly Related Topics ...
Topic: Author Replies: Views: Last Post
  Sky Broadband & Talk Service - Outage in Forest Hill admin 1 2,921 24-03-2014 05:27 PM
Last Post: sparky