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BT Infinity - Service Outage
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Posts: 22
Joined: Apr 2012
Post: #1
08-10-2014 12:27 PM

Anyone else affected by no BT Infinity service? Since 17:00 yesterday (07 Oct) there has been no service meaning that anything broadband/internet has been impossible. Phoning BT customer service offers yet more additional chocolate teapots to my collection - does anyone know if it will ever come back? States that it is an issue Forest Hill wide, is anyone else affected? GRRR

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Posts: 43
Joined: Oct 2008
Post: #2
08-10-2014 12:45 PM

We're still online in Honor Oak Park with BT Infinity. Hope yours comes back soon!

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Posts: 513
Joined: May 2012
Post: #3
08-10-2014 01:34 PM

All good in Sunderland Road. showing 150mbps download speed.

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Posts: 91
Joined: Jun 2013
Post: #4
08-10-2014 02:35 PM

All good here in borders of Brockley/Honor Oak.

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Posts: 28
Joined: Aug 2014
Post: #5
08-10-2014 03:05 PM

We had the same issue in Forest Hill last night. Broadband still wasn't working this morning before I left for work, but the BT website claims it is now 'resolved', so hopefully should be working soon.

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Posts: 1,111
Joined: Jun 2008
Post: #6
08-10-2014 03:18 PM

I'm on BT Infinity in Forest Hill and have had no problems at all. Which suggests that's it's a very localised problem.

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Posts: 22
Joined: Apr 2012
Post: #7
08-10-2014 05:10 PM

It's back! Must have been a Devonshire Road thing only, the joys of a fledgling fibre to premises package. Posting on evidently caused the marketing department to get involved maybe?

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Posts: 221
Joined: Jan 2007
Post: #8
08-10-2014 10:14 PM

Not with BT infinity but with Sky (although obviously BT openreach manage our line). We've had no phone service since the weekend, and they are 'looking into it'
Broadband is fine though weirdly.

TBH our phone line and broadband have been really variable for the past couple of years, sometimes the line is so crackly the phone is inaudible, broadband drops regularly, doesn't matter which provider we are with, have had various BT engineers out all say the line is fine or give different advice none of which solves it. We don't really know what to do any more. Anyone else have this problem?

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Posts: 73
Joined: Mar 2014
Post: #9
10-10-2014 05:58 PM

Chocolate teapots Rofl

Waldenshaw Rd checking in: BT Infinity is fine. Wait - ignore me. You said it's back already anyway. Happy Friday.

This post was last modified: 10-10-2014 05:59 PM by clausy.

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