Is it me or the service provided by Lewisham Homes and Glendales is getting worse (and more expensive) every year?

I live in an ex-council flat managed by Lewisham Homes and I find the caretaking service appalling. They don't look after the property and every time there is an issue you have to chase them up with emails and phone calls. And then Lewisham Homes blames Glendales, Glendales blames the Council, the Council blames Lewisham Homes and nothing gets done.

I have given up on them and what I can I do it myself like cleaning the stairs (especially AFTER the cleaners have been...).

At the same time the service charge keeps going up, nearly 30% increase this year.
117% increase compared to 2007!

Just wondering if anyone else shares the same experience or if it's just me that I ended up in the only unlucky block in Forest Hill.