I was wondering if anybody else experienced this. My husband charged his oyster card recently with £10 using the machine at HOP station which does not give a receipt by the way. When he got through the barrier the £10 showed on his oyster. However, coming back the £10 credit has dispappeared from his card. Deducting the cost of travel that day he should have been left with £12.50 and he had only £2.50 left to his surprise. When he enquired at the station he was told he needs to contact Southern to get his refund and the person there seemed to be aware of this happening. Needless to say Southern did not reply to our email so still waiting.
Just wonder if it's a one off or happened to others.