I'm sure I'm not the only one who has/ is experiencing low/ no water pressure due to an issue with Thames Water. On more than one occasion, today being one of those, there has been a failure at the Crystal Palace pumping station.

There are also numerous leaks which go unattended for months even though said leaks are reported to Thames Water.

May I recommend we start sending our complaints to Thames Water in hopes these issue will be sorted?

Complaints can be sent to customer.feedback@thameswater.co.uk. You should receive a reply within 5 – 10 days.