Hi all,

I have been in touch with Thames Water this morning. This is the latest update I have received. I will provide any further updates when I get them.

A burst main was reported to us overnight on London Road (SE23). Due to the complexity of the pipework in the area, where a number of pipes are in close proximity to each other, it has taken some time to identify which pipe the leak is on. This has resulted in a number of residents in the area, in particular those on high ground and in flat blocks, waking up this morning with no water or low pressure as our engineers work to isolate the offending pipework.

We have now isolated the offending pipework and our engineers are prioritising the re-routing water around our network to return supplies to people’s homes as quickly and safely as possible. If we cannot restore supplies, we will make sure bottled water is available. In the meantime in light of the current Covid-19 outbreak, there is government advice on alternatives to hand washing such as using hand sanitiser.

Our engineers are on site ready to begin the repair. During this time, a number of properties close to the burst site may be without water. Due to the configuration of the network in the area, these residents will have been in supply up until the time we isolated the offending section of pipework late this morning.

We have contacted 3 schools within the area and are providing assistance as required. Our customer representative team are in the area delivering bottled water to customers on our priority services register that are water dependant. If any residents have any concerns regarding their individual situation, they can call our customer line on 0800 316 9800, our lines are always open.