The repair still have not been repaired, I contacted Thames Water on Monday to try and get the leak upgraded. This morning I left and the contractor was present but no work was been done and returned about 4:15pm this afternoon and they was just siting in their van. I am contacted Thames Water to complaint about the them not doing any work the permit runs out on Friday which seven days to do a repair which was done a couple of weeks ago and failed time it has taken to reinstate the road. Also urge anyone who has been using the unmade road and have damaged their vehicle take photos of damage and bill also the state of the road and put in a claim against them at customer.feedback@tahameswater.co.uk if I don’t get any result will take it to the Water Regulator OWAT https://www.ofwat.gov.uk/
I am personally withholding my water bill of over £600 until they deal with my complaint if everyone done this a hold them to ransom it will put them in a difficult position. It like it you went into the local supermarket (no names mentioned) you would expect a certain level of customer services has you are paying for it. This action might put pressure on them to reduce the bills to compensate for the major inconvenience caused.