Still not working - a while ago we had this issue every week or so.

Each time I rung up, they were always very helpful, and assured me that there was a time frame within which they were required to respond. I can't remember exactly what it was, but it was something reasonable like 12 hours, so hopefully this will be resolved shortly. I've been dodging traffic with two kids in tow for two days!

Thanks for the information, Robwinton.