I told the doctor how awful the new phone system was and how it inhibited me from recommending what was otherwise, in my view, an excellent practice. She sighed and said, 'I know!' I had previously mentioned it to the receptionist, who promised to pass my concern to 'the management.' I didn't really have time to investigate why they'd abandoned the old system.

Short of lodging a formal complaint (which I might be prepared to do if things don't get better soon), I'm not sure what else one can do. But I guess it might be a good idea if as many patients as possible made representations to the practice.

This post was last modified: 13-11-2015 10:53 AM by robin orton.