Please do!
Its an utter nightmare.
I spent my whole lunch-hour yesterday trying continuously to get through.
My other half managed to get an appointment for himself only by going into the surgery on his way into work (he works flexi-time locally so could do this)
As I work in the west end and work long hours I'm not able to do this.
Please ask them to re-instate the old system-I don't mind hanging on for ages if at least I know I'm moving up the queue!