Just to add my tuppence-worth, I went in the other day to get a jacket potato and they firstly didn't have a clue what I was talking about despite me pointing at the 'oven' behind them... they thought I wanted soup... When we finally got one out of the oven it was stone cold - oven had been switched off. They then microwaved it but not enough, the cheap marg hadn't melted (didn't discover this until I got home) - it was the most disgusting jacket potato I have ever eaten - had to throw most of it away, and I'm no fussy eater!

Saying that they were all very pleasant and attentive - it took 3 of them to do me a simple jacket potato with butter

Very nice cream bun for pudding though!