I got a couple of cards through the door a few weeks ago and went down to collect the items a couple of days later. Despite looking for 15 minutes they couldn't find one of them. At this point the individual behind the counter filled in a form with my name and contact numbers, gave me the card back and told me that they would call when they located the item.

No call ever came.

I went back earlier this week to collect something else and thought I may well ask about the other item.

"Oh yes, we found that but we sent it back yesterday."

Needless to say I was not impressed.